Data, cloud and IT
IT service and endpoint management
This benchmark asks IT teams how they choose the tools that keep people working: service desks, device management and the automation behind them.
What we’re researching
Three questions for 2027.
Findings publish once 100 qualified people have taken part. Until then, this page shows what we’re asking rather than what we’ve found.
- Q1
When do IT teams outgrow their service desk tool?
- Q2
How are IT teams using automation to handle more requests with the same people?
- Q3
How do organisations choose between doing IT in-house and using a managed provider?
Who should take part
- IT directors
- IT service managers
- Service desk leads
- Endpoint and infrastructure managers
And anyone else shaping a IT service and endpoint management decision for their organisation, in any country.
Areas the benchmark covers
FAQ
Questions people ask
Who can take the IT service and endpoint management benchmark?
Anyone shaping a IT service and endpoint management decision for an organisation, in any country and any industry. It is written for people answering in a professional capacity, such as it directors, it service managers, service desk leads.
How long does it take?
About 7 minutes. There are 21 questions and no free-text answers.
Is it free?
Yes. Taking part is free and you see your scored result on screen straight away.
What happens to my answers?
Answers are stored without your name, email or IP address and combined into anonymised research. No figure is published for a group smaller than 10. Nobody contacts you unless you tick the box asking us to.
When will the IT service and endpoint management findings be published?
Once 100 qualified people have taken part. Until then this page shows the questions we are asking, not findings.