Industry
Retail and ecommerce
This research asks retailers how they choose the systems that run stores, online channels, stock and staff, and who signs them off.
What we’re researching
Three questions for 2027.
Industry findings publish once enough people from retail and ecommerce have taken part, and never for a group smaller than 10.
- Q1
Which retail systems get replaced first when budgets are tight?
- Q2
How do retailers decide between one platform and specialist tools?
- Q3
How are staffing pressures shaping retail technology choices?
Who should take part
- Operations directors
- Ecommerce and digital leads
- IT directors
- Finance directors
Benchmarks people in retail and ecommerce may want to take
- Retail and hospitality technologyPoint of sale, ordering, staffing and guest systems.
- Digital commerceB2B and B2C commerce platforms, product data and quoting.
- Supply chain and logisticsMoving, storing and planning goods.
- Customer service and experienceContact centres, service desks and AI agents.
- HR and people technologyHiring, paying, developing and keeping people.
- The flagship benchmarkEvery kind of technology, in one benchmark.
Or browse all technology areas.
FAQ
Questions people ask
Can people working in retail and ecommerce take part?
Yes. Every Asand benchmark asks which industry you work in, so findings for retail and ecommerce can be shown once enough people from the industry have taken part.
Which benchmark should I take?
Start with the B2B Technology Buying Benchmark, which covers every kind of technology, or pick the area you are working on from the list on this page.
Will you publish findings for retail and ecommerce?
Yes, once there are enough answers. We never publish a figure based on fewer than 10 people.
Does it matter which country I'm in?
No. Benchmarks are open to organisations anywhere, and we ask where your organisation is headquartered so results can be compared by region.
What happens to my answers?
Answers are stored without your name, email or IP address and combined into anonymised research. No figure is published for a group smaller than 10. Nobody contacts you unless you tick the box asking us to.