Industry
Telecommunications
We ask telecoms businesses how they choose the systems behind their networks, operations and customer service.
What we’re researching
Three questions for 2027.
Industry findings publish once enough people from telecommunications have taken part, and never for a group smaller than 10.
- Q1
Which network and operations systems are telecoms firms modernising?
- Q2
How do operators choose suppliers for customer-facing systems?
- Q3
How is automation changing telecoms operations?
Who should take part
- Network and operations directors
- IT and digital leads
- Customer experience leads
- Procurement managers
Benchmarks people in telecommunications may want to take
- Communications and connectivityBusiness phone systems, mobile, networks and messaging platforms.
- Customer service and experienceContact centres, service desks and AI agents.
- Cloud and infrastructureCloud, hosting, observability and resilience.
- Data and AIPlatforms, pipelines and putting AI to work.
- Cyber securityIdentity, detection, resilience and the people who buy them.
- The flagship benchmarkEvery kind of technology, in one benchmark.
Or browse all technology areas.
FAQ
Questions people ask
Can people working in telecommunications take part?
Yes. Every Asand benchmark asks which industry you work in, so findings for telecommunications can be shown once enough people from the industry have taken part.
Which benchmark should I take?
Start with the B2B Technology Buying Benchmark, which covers every kind of technology, or pick the area you are working on from the list on this page.
Will you publish findings for telecommunications?
Yes, once there are enough answers. We never publish a figure based on fewer than 10 people.
Does it matter which country I'm in?
No. Benchmarks are open to organisations anywhere, and we ask where your organisation is headquartered so results can be compared by region.
What happens to my answers?
Answers are stored without your name, email or IP address and combined into anonymised research. No figure is published for a group smaller than 10. Nobody contacts you unless you tick the box asking us to.