Data, cloud and IT
Communications and connectivity
This benchmark asks the people who buy phone systems, connectivity and messaging platforms how they compare providers and what makes them move at the end of a contract.
What we’re researching
Three questions for 2027.
Findings publish once 100 qualified people have taken part. Until then, this page shows what we’re asking rather than what we’ve found.
- Q1
How do businesses compare connectivity providers when the offers look alike?
- Q2
What triggers a move from a legacy phone system?
- Q3
How are messaging platforms changing the way businesses talk to customers?
Who should take part
- IT directors
- Network and telecoms managers
- Operations leaders
- Procurement managers
And anyone else shaping a communications and connectivity decision for their organisation, in any country.
Areas the benchmark covers
Industries we research this with
FAQ
Questions people ask
Who can take the communications and connectivity benchmark?
Anyone shaping a communications and connectivity decision for an organisation, in any country and any industry. It is written for people answering in a professional capacity, such as it directors, network and telecoms managers, operations leaders.
How long does it take?
About 7 minutes. There are 21 questions and no free-text answers.
Is it free?
Yes. Taking part is free and you see your scored result on screen straight away.
What happens to my answers?
Answers are stored without your name, email or IP address and combined into anonymised research. No figure is published for a group smaller than 10. Nobody contacts you unless you tick the box asking us to.
When will the communications and connectivity findings be published?
Once 100 qualified people have taken part. Until then this page shows the questions we are asking, not findings.