Finance and operations
Insurance technology
This benchmark asks insurers, brokers and MGAs how they choose the systems behind policy, claims and distribution. It covers the software they buy, not insurance policies.
What we’re researching
Three questions for 2027.
Findings publish once 100 qualified people have taken part. Until then, this page shows what we’re asking rather than what we’ve found.
- Q1
Which parts of the insurance value chain are being replaced first?
- Q2
How do insurers and brokers judge a supplier's track record?
- Q3
Where is data and analytics changing underwriting and claims tools?
Who should take part
- Chief operating officers
- Heads of claims
- Underwriting leaders
- IT and transformation directors
And anyone else shaping a insurance technology decision for their organisation, in any country.
Areas the benchmark covers
Industries we research this with
FAQ
Questions people ask
Who can take the insurance technology benchmark?
Anyone shaping a insurance technology decision for an organisation, in any country and any industry. It is written for people answering in a professional capacity, such as chief operating officers, heads of claims, underwriting leaders.
How long does it take?
About 7 minutes. There are 21 questions and no free-text answers.
Is it free?
Yes. Taking part is free and you see your scored result on screen straight away.
What happens to my answers?
Answers are stored without your name, email or IP address and combined into anonymised research. No figure is published for a group smaller than 10. Nobody contacts you unless you tick the box asking us to.
When will the insurance technology findings be published?
Once 100 qualified people have taken part. Until then this page shows the questions we are asking, not findings.