Industry systems
Retail and hospitality technology
This benchmark asks retailers, restaurants, hotels and venues how they choose the systems that run tills, ordering, stock, staff and guests.
What we’re researching
Three questions for 2027.
Findings publish once 100 qualified people have taken part. Until then, this page shows what we’re asking rather than what we’ve found.
- Q1
What makes a retailer or operator change its point of sale system?
- Q2
How are staffing pressures changing technology choices on the shop floor?
- Q3
Who decides: operations, finance or head office IT?
Who should take part
- Operations directors
- IT directors
- Store and site managers
- Finance directors
And anyone else shaping a retail and hospitality technology decision for their organisation, in any country.
Areas the benchmark covers
Industries we research this with
FAQ
Questions people ask
Who can take the retail and hospitality technology benchmark?
Anyone shaping a retail and hospitality technology decision for an organisation, in any country and any industry. It is written for people answering in a professional capacity, such as operations directors, it directors, store and site managers.
How long does it take?
About 7 minutes. There are 21 questions and no free-text answers.
Is it free?
Yes. Taking part is free and you see your scored result on screen straight away.
What happens to my answers?
Answers are stored without your name, email or IP address and combined into anonymised research. No figure is published for a group smaller than 10. Nobody contacts you unless you tick the box asking us to.
When will the retail and hospitality technology findings be published?
Once 100 qualified people have taken part. Until then this page shows the questions we are asking, not findings.